# ITSM-NG

## Docs

- [Backup and Restore Procedures](https://mintlify.wiki/itsmng/itsm-ng/admin/backup-restore.md): Best practices for backing up and restoring ITSM-NG data and configuration
- [System Configuration](https://mintlify.wiki/itsmng/itsm-ng/admin/configuration.md): Configure ITSM-NG system settings and general parameters
- [Entities Management](https://mintlify.wiki/itsmng/itsm-ng/admin/entities-management.md): Manage organizational entities, hierarchies, and entity-specific settings
- [LDAP/Active Directory Integration](https://mintlify.wiki/itsmng/itsm-ng/admin/ldap-integration.md): Configure and manage LDAP and Active Directory authentication and synchronization
- [Notification System Setup](https://mintlify.wiki/itsmng/itsm-ng/admin/notifications.md): Configure email notifications, notification templates, and recipients in ITSM-NG
- [User Administration](https://mintlify.wiki/itsmng/itsm-ng/admin/user-management.md): Manage users, profiles, and access rights in ITSM-NG
- [Asset Resources](https://mintlify.wiki/itsmng/itsm-ng/api/assets.md): Manage IT assets (computers, monitors, phones, etc.) through the REST API
- [Authentication](https://mintlify.wiki/itsmng/itsm-ng/api/authentication.md): Learn how to authenticate with the ITSM-NG API using Session-Token, App-Token, and user credentials
- [POST Operations](https://mintlify.wiki/itsmng/itsm-ng/api/create-items.md): Create new items and upload files to ITSM-NG using POST requests
- [DELETE Operations](https://mintlify.wiki/itsmng/itsm-ng/api/delete-items.md): Delete or purge items from ITSM-NG using DELETE requests
- [Document Resource](https://mintlify.wiki/itsmng/itsm-ng/api/documents.md): Upload, download, and manage documents through the ITSM-NG REST API
- [Entities](https://mintlify.wiki/itsmng/itsm-ng/api/entities.md): Get and change active entities in ITSM-NG
- [Error Codes & Handling](https://mintlify.wiki/itsmng/itsm-ng/api/errors.md): Complete reference of ITSM-NG API error codes and how to handle them
- [GET Operations](https://mintlify.wiki/itsmng/itsm-ng/api/get-items.md): Retrieve items, collections, and sub-items from ITSM-NG using GET requests
- [Initialize Session](https://mintlify.wiki/itsmng/itsm-ng/api/init-session.md): Request a session token to use other API endpoints
- [Kill Session](https://mintlify.wiki/itsmng/itsm-ng/api/kill-session.md): Destroy a session identified by a session token
- [API Overview](https://mintlify.wiki/itsmng/itsm-ng/api/overview.md): Introduction to the ITSM-NG REST API for managing your IT assets and services
- [Profiles](https://mintlify.wiki/itsmng/itsm-ng/api/profiles.md): Get and change user profiles in ITSM-NG
- [Search Endpoint](https://mintlify.wiki/itsmng/itsm-ng/api/search.md): Advanced search capabilities for ITSM-NG resources
- [Ticket Resource](https://mintlify.wiki/itsmng/itsm-ng/api/tickets.md): Work with tickets through the ITSM-NG REST API
- [PUT/PATCH Operations](https://mintlify.wiki/itsmng/itsm-ng/api/update-items.md): Update existing items in ITSM-NG using PUT or PATCH requests
- [User Resource](https://mintlify.wiki/itsmng/itsm-ng/api/users.md): Manage users and their profiles through the ITSM-NG REST API
- [System Architecture](https://mintlify.wiki/itsmng/itsm-ng/concepts/architecture.md): Understanding ITSM-NG's multi-tier architecture and core components
- [Authentication Methods](https://mintlify.wiki/itsmng/itsm-ng/concepts/authentication.md): Configure and manage multiple authentication methods in ITSM-NG including local, LDAP, and OIDC
- [Multi-Entity System](https://mintlify.wiki/itsmng/itsm-ng/concepts/entities.md): Understanding ITSM-NG's hierarchical entity structure for organizational management
- [Profiles and Permissions](https://mintlify.wiki/itsmng/itsm-ng/concepts/profiles-permissions.md): Comprehensive guide to ITSM-NG's role-based access control system
- [Asset Management Guide](https://mintlify.wiki/itsmng/itsm-ng/guides/asset-management.md): Learn how to manage IT assets including computers, software, and hardware in ITSM-NG
- [Using the Helpdesk Features](https://mintlify.wiki/itsmng/itsm-ng/guides/helpdesk.md): Complete guide to ITSM-NG's helpdesk interface for end users and technicians
- [Inventory System Usage](https://mintlify.wiki/itsmng/itsm-ng/guides/inventory.md): How to use ITSM-NG's inventory features for automated asset discovery and management
- [Knowledge Base Functionality](https://mintlify.wiki/itsmng/itsm-ng/guides/knowledge-base.md): Learn how to create, manage, and use the knowledge base for self-service support in ITSM-NG
- [Ticket Management Guide](https://mintlify.wiki/itsmng/itsm-ng/guides/tickets.md): Complete guide to managing tickets in ITSM-NG, from creation to resolution
- [Installation Guide](https://mintlify.wiki/itsmng/itsm-ng/installation.md): Step-by-step instructions to install ITSM-NG on your server
- [Welcome to ITSM-NG](https://mintlify.wiki/itsmng/itsm-ng/introduction.md): A community-driven IT Service Management platform built on modern technology
- [Developing Custom Plugins](https://mintlify.wiki/itsmng/itsm-ng/plugins/development.md): Complete guide to creating custom plugins for ITSM-NG
- [Installing Plugins](https://mintlify.wiki/itsmng/itsm-ng/plugins/installation.md): Step-by-step guide to installing and managing ITSM-NG plugins
- [Plugin System Overview](https://mintlify.wiki/itsmng/itsm-ng/plugins/overview.md): Understanding the ITSM-NG plugin architecture and capabilities
- [Quickstart Guide](https://mintlify.wiki/itsmng/itsm-ng/quickstart.md): Get started with ITSM-NG in minutes - from installation to creating your first ticket